Terms and Conditions
Terms and Conditions
This website ("site") is operated by Comfi (referred to in these terms of sale as "we", "us or "our"). These terms of sale apply to your purchase of products via our site.
We recognise the trust you place in us through your dealings with our website. We do everything we can to maintain that trust. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store information securely and to allow you easy access to check and correct your information. For more information on our Privacy and Security Policy click here.
Comfi is conscious of the need for privacy and security for your Internet shopping experience. We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.
There are visual clues on screen that tell you when you have entered a secure environment: at the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).
As part of the software used by Comfi there are secure processes built into the store. Specifically the engine ensures
- Every order has a unique number
- Every order is logged in a robust database
- All your payment details can only be retrieved by Comfi in an encrypted session
- Confirmation emails of your order are sent to you the customer
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.
Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.
Orders and Delivery
An order made via this site ("order") is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.
We will deliver the products set out in your order ("products") almost anywhere in New Zealand*. We do not deliver outside New Zealand, however, an overseas order may still be placed with a New Zealand delivery address. Delivery is made by courier.
*Please also note that deliveries cannot be made to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) at this time.
We endeavour to deliver all beds within 1-2 weeks of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
Please provide a physical delivery address to allow our courier to deliver to you. We cannot deliver to P.O. Boxes. If for any reason there is an issue with your order we will contact you to provide and update and alternative options.
The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s). For more information on our returns and refund policy, click HERE
We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 100 days of receipt (for any reason).
To return products please call us on 0508 GET COMFI (438 26634) and we will advise you on how best to return the goods to us. For more information on our returns and refund policy, click HERE
The risk of any loss of, or damage to, the products will pass to you on delivery.
The prices for the products listed on this site are in New Zealand dollars and include GST. Comfi reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.
Intellectual Property Rights
All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
Right to Use Site and Content
You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.
You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose of in any other way without the Company's prior written consent.
If you wish to link to any part of this site, you must get the Company's prior written consent.
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.
You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.
This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links . The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice.
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
Consumer Guarantees Act
Comfi will meet all obligations required under the Consumer Guarantees Act to remedy any situation involving faulty or damaged items.
All Liability Excluded
To the extent permitted by law:
- all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
- we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.
- If the products are subject to New Zealand Consumer Law, you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the New Zealand Consumer Law will not apply.
Jurisdiction and Governing Law
This site and its content is made available for the purposes of shopping online with Comfi and providing information about Comfi products.
Reproduction of the images and text on this site for any other purposes is prohibited.
All images and textual content on this website is copyright © Comfi
How does the 100 night rest easy money back guarantee work?+
We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference a Comfi bed can make. With our risk-free trial and return policy, you can try our Comfi beds in the comfort of your own home - risk free.
If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress. That’s why we ask for you to sleep on the mattress for a minimum of 30 nights up to 100 nights so you can take note of how your sleep improves along the way.
If for any reason you are not 100% happy and want to return a Comfi bed, we will happily provide an exchange or refund for purchases within 100 days. To begin the returns and refund process, please contact us at firstname.lastname@example.org or 0508 GET COMFI (438 26634).
How do I return a COMFI bed within the 100 night trial period?+
Easy. Once you lodge a return request, we will organise a free pick-up and/or replacement of your mattress. Collections can take up to 10 business days, and can only occur during business hours.
Please note, not all mattresses are eligible for return. For full details on our return and refund policy, please click here
Do I get a trial if I exchange a product?+
Each customer is entitled to one trial period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product. If your product is returned completely unopened, however, a trial will still be available on your next purchase of that same product. The return must be initiated no later than the 100th night following the delivery of your Comfi purchase. No exceptions will be made.
How long will it take to receive a refund?+
Once the mattress has been collected, we will refund you in the original payment form. Refunds typically process within 2-14 business days depending on your financial institution.
What happens to my returned mattress?+
To remain true to our commitment of “you buy, we give”, a returned trial Comfi mattress will be donated to a local charity.