Frequently asked questions

Can I try a Comfi bed before I buy it?+

Comfi began with the idea in Covid of selling high-quality mattresses online. It's how we keep those middlemen out and our overheads low, which means we can keep our prices affordable for you every day. Besides, we believe the best way to know if a mattress is right for you is by trying it in the comfort of your own home. That's why we give you the opportunity to sleep on your Comfi bed at home for 100 nights, with a no-hassle return policy.

For those living in Auckland, we have recently opened a sleep store so come and visit us at our Comfi Hub on the corner of Beach Road and Anzac Avenue, Auckland Central.

What can I do with my old mattress when I buy a new one?+

For those living in Auckland and the wider area, we have partnered with Junk2Go who (for a super reasonable fee) are able to come and collect and remove your old bed for you. What’s even better is that they have a large depot where items are sorted and packaged up for recycling, donating or taken to a local refuse station.

For those located elsewhere in NZ, if your old mattress is on the way out but you're not sure what to do with it, we've got some ideas! Consider donating it to a local charitable organization so that your mattress can go to someone in need; or find a local community group online and post your donatable goods. 

How does the 100 night rest easy money back guarantee work?+

We want you to love your Comfi mattress and know it can take the body at least 30 days to adjust to a new bed. So, we will give you 100 nights to try it out. If you’re not 100% in love after the first 30 nights, we will pick it up, hassle free, and give you a full refund. For more information on our 100 night rest easy trial, click HERE

Do Comfi mattresses contain any harmful chemicals?+

We wouldn’t sell it to you if there were. Our beds are proudly made in New Zealand by The Comfort Group who have been in the bed business for 80 years. Our products are made from the highest standards and contain no nasties.

Which is the best mattress to use if you have allergies?+

Both our Supernatural and Natural mattresses are great for those with allergies due to the wool and natural latex in the Supernatural.

What are the measurements of your mattresses including the base?+

Natural Mattress
SINGLE - 24H x 91W x 188L
KING SINGLE - 24H x 107W x 203L
DOUBLE - 24H x 137W x 188L
QUEEN - 24H x 153W x 203L
KING - 24H x 167W x 203L
SUPERKING - 24H x 183W x 203L
Base Height - 25cm
Legs - 10cm

Super Natural Mattress
SINGLE - 29H x 91W x 188L
KING SINGLE - 29H x 107W x 203L
DOUBLE - 29H x 137W x 188L
QUEEN - 29H x 153W x 203L
KING - 29H x 167W x 203L
SUPERKING - 29H x 183W x 203L
Base Height - 25cm
Legs - 10cm

PRO TIP: If you are downsizing for any reason, please contact us to ensure you are aware of the changes in length.

How do I choose the right pillow for me?+

According to our sleep specialist, Dan Halliday, the best pillow for you is one that meets your contours and sleeping position, as well as the density of your mattress. It should fit like a glove. The goal is to allow your neck and spine to be aligned properly so there is no gap between your neck and mattress. It should provide support for the head, neck, and upper spine while the body is lying in bed in a resting position.

If you are a:

BACK SLEEPER
Your pillow should support the natural curvature of your spine. Bear in mind that too large may tilt your head forwards and too small may tilt your head backwards. We would suggest a firm to medium pillow.

SIDE SLEEPER
Be sure the gap between your head and shoulders is filled by a pillow so that your spine maintains a midline position. We would suggest a medium to soft pillow.

FRONT SLEEPER
When sleeping on your stomach, your pillow should be relatively flat, to keep your spine in alignment. This will minimise strain on the neck/lumbar region. We would suggest a soft pillow.

How do I clean my Comfi pillow?+

To increase the lifespan of your pillow, we recommend cleaning your pillows at least twice a year (either via a machine or dry cleaning). Here are some tips on how to clean our Comfi pillows:

- To get rid of dust or dirt on the pillow, vacuum both sides, or tumble in the dryer on the no-heat or air-only cycle for 20 minutes.

- Spot clean any soiled areas with a cloth dipped in a mild sudsy soap solution. Lightly rinse with a damp cloth. (FYI, wet foam tears easily, so be gentle with the water and soap solution.)

- Allow the pillow to air dry completely before putting it back on the bed or couch.

How often should I replace my pillow?+

Ideally, you should replace your pillows every one to two years, but this time frame can vary based on several factors. Below are some reasons why you may need to replace your pillow:

- Pillows can get pretty dirty: While we sleep, the oils and debris from our skin become embedded in our pillow (and not just the pillowcase—the actual pillow).

- Your pillow has lost its shape: As our pillows age, they tend to lose their shape. This goes double if you fold, bend, or squeeze your pillows at night.

- Your pillow just isn’t comfy anymore: Your pillow’s purpose is to provide comfort and support as you drift off to dreamland. No matter what anyone says about how long pillows last, if your pillow’s not fulfilling the reason for its existence, it’s time to part ways.

How does the 100 night rest easy money back guarantee work?+

We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference a Comfi bed can make. With our risk-free trial and return policy, you can try our Comfi beds in the comfort of your own home - risk free.

If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress. That’s why we ask for you to sleep on the mattress for a minimum of 30 nights up to 100 nights so you can take note of how your sleep improves along the way.

If for any reason you are not 100% happy and want to return a Comfi bed, we will happily provide an exchange or refund for purchases within 100 days. To begin the returns and refund process, please contact us at hello@comfi.co.nz or 0508 GET COMFI (438 26634).

How do I return a COMFI bed within the 100 night trial period?+

Easy. Once you lodge a return request, we will organise a free pick-up and/or replacement of your mattress.  Collections can take up to 10 business days, and can only occur during business hours.

Please note, not all mattresses are eligible for return. For full details on our return and refund policy, please click here

Do I get a trial if I exchange a product?+

Each customer is entitled to one trial period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product. If your product is returned completely unopened, however, a trial will still be available on your next purchase of that same product. The return must be initiated no later than the 100th night following the delivery of your Comfi purchase. No exceptions will be made.

How long will it take to receive a refund?+

Once the mattress has been collected, we will refund you in the original payment form. Refunds typically process within 2-14 business days depending on your financial institution. 

What happens to my returned mattress?+

To remain true to our commitment of “you buy, we give”, a returned trial Comfi mattress will be donated to a local charity.

Who does this mattress warranty extend to?+

Anyone who has purchased the mattress from Comfi. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

What does the warranty cover?+

We are responsible for manufacturing faults and ensuring that our products are of an acceptable quality

What does the warranty NOT cover?+

We do not cover; normal wear and tear (including normal body impressions and dipping), accidents, abuse, misuse, and issues such as comfort choice (soft, medium, firm) and other personal preferences.

When does the warranty start?+

The manufacturer's warranty starts from the original purchase date stated on the proof of purchase receipt

What are my responsibilities?+

We recommend not to remove border labels or manufacturing tags on your bed. It contains important information to help identify your mattress should you have any future concerns about your bed.

How do I make a warranty claim?+

Please email us at hello@comfi.co.nz or contact us on 0508 GET COMFI (438 26634) to start the process, we are happy to help.

Do you deliver to my area?+

Yes, we deliver Nationwide.  Depending on where you live will dictate shipping costs and the time it will take to deliver our Comfi products to you. We offer free delivery to Metro-Auckland.

Do I have to pay for shipping?+

Shipping is free for those living in metro-Auckland. Delivery fees outside these areas will be determined according to your post code which is calculated at checkout.

Can I cancel my order?+

You can change or cancel your order at any time prior to delivery. Please reach out to our support team by email at hello@comfi.co.nzas soon as possible in order for us to assist you with any changes you would like to make.

Do I need to be home to receive my order?+

For all bed orders, yes please. Due to the size of the order, we are unable to leave it outside your front door.