Frequently asked questions

For those of you located in Auckland, Waikato, Bay of Plenty and Canterbury, we offer a "White Glove Delivery Service".  It is the full monty of a delivery service from the actual delivery to the assembly of your new mattress and base, to the removal of the plastic wrapping and finally the removal of your old mattress that we will take care of on your behalf. Please note, disposals are done in a responsible manner.

All you need to do is select the appropriate boxes at checkout. These include:

Old mattress removal and disposal $90
Set up the new bed $45
Removal of plastic wrapping $20

For those located elsewhere in NZ, if your old mattress is on the way out but you're not sure what to do with it, we've got some ideas! Consider donating it to a local charitable organization so that your mattress can go to someone in need; or find a local community group online and post your donatable goods. 

How does the 100 night "Rest Easy" trial and money back guarantee work?+

We want you to love your Comfi mattress and know it can take the body at least 30 days to adjust to a new bed. So, we will give you 100 nights to try it out. If you’re not 100% in love after the first 30 nights, we will pick it up, hassle free, and give you a full refund. For more information on our 100 night rest easy trial, click HERE

What is in a Comfi mattress?+

Ensuring the health and wellbeing of all New Zealander’s is important to us at Comfi. That’s why all our specialist bedding foams are manufactured locally in New Zealand to the world’s best practice guidelines. As part of the strict foam manufacturing process, new foam airs for a period of time to fully cure and allow any emissions to dissipate before they are used in the our mattress production process. We are proud of our products and their quality and we hope you can sleep easy knowing our products are safe for you and your family to sleep on. 

Which is the best mattress to use if you have allergies?+

Both our Supernatural and Natural mattresses are great for those with allergies due to the wool and natural latex in the Supernatural.

Does the bed base come with its own warranty?+

Yes, a 10-year warranty, the same as our mattresses. All Comfi products are made here in New Zealand.

Do your Bed Bases fit standard NZ sized mattresses?+

Yes, our bed bases and draw bases are a perfect fit for all standard Single, King single, Doubles, Queens, Kings and Super King sized mattresses.

What is the BED BASE made from?+

New Zealand pine that is slatted and covered in upholstered fabric.

What is the DRAWER BASE made from?+

The DRAWER BASE frame is made from NZ Pine, the drawers are from MDF (made from NZ Pine) and the slats are LVL.

Can I buy just a bed base only without the mattress?+

Yes of course! Simply choose your size and colour options and add to cart!

Is the bed base part of the 100-night trial?+

No. We allow trials for mattresses where the feel of the mattress might not be up to your liking, but you don’t buy a base because of its feel

Why do I need a bed base?+

Placing your mattress on top of a supportive bed base raises your sleep surface to an adequate height, making it easier to get in and out of bed and reducing contact with allergens from the floor like dust and mould. Perhaps more importantly, having a good bed base ensures that your mattress provides you with its most optimal support.

What bed leg heights do you have available for Standard BED BASES?+

We recommend the standard legs 100mm.  We also have available short legs 50mm and long legs 150mm.

What bed leg heights do you have available for the DRAWER BASES? +

The Drawer bases standard legs are 50mm. We do have 100mm and 150mm bed legs.

How do I choose the right pillow for me?+

According to our sleep specialist, Dan Halliday, the best pillow for you is one that meets your contours and sleeping position, as well as the density of your mattress. It should fit like a glove. The goal is to allow your neck and spine to be aligned properly so there is no gap between your neck and mattress. It should provide support for the head, neck, and upper spine while the body is lying in bed in a resting position.

If you are a:

Your pillow should support the natural curvature of your spine. Bear in mind that too large may tilt your head forwards and too small may tilt your head backwards. We would suggest a firm to medium pillow.

Be sure the gap between your head and shoulders is filled by a pillow so that your spine maintains a midline position. We would suggest a medium to soft pillow.

When sleeping on your stomach, your pillow should be relatively flat, to keep your spine in alignment. This will minimise strain on the neck/lumbar region. We would suggest a soft pillow.

How do I clean my Comfi pillow?+

To increase the lifespan of your pillow, we recommend cleaning your pillows at least twice a year (either via a machine or dry cleaning). Here are some tips on how to clean our Comfi pillows:

- To get rid of dust or dirt on the pillow, vacuum both sides, or tumble in the dryer on the no-heat or air-only cycle for 20 minutes.

- Spot clean any soiled areas with a cloth dipped in a mild sudsy soap solution. Lightly rinse with a damp cloth. (FYI, wet foam tears easily, so be gentle with the water and soap solution.)

- Allow the pillow to air dry completely before putting it back on the bed or couch.

How often should I replace my pillow?+

Ideally, you should replace your pillows every one to two years, but this time frame can vary based on several factors. Below are some reasons why you may need to replace your pillow:

- Pillows can get pretty dirty: While we sleep, the oils and debris from our skin become embedded in our pillow (and not just the pillowcase—the actual pillow).

- Your pillow has lost its shape: As our pillows age, they tend to lose their shape. This goes double if you fold, bend, or squeeze your pillows at night.

- Your pillow just isn’t comfy anymore: Your pillow’s purpose is to provide comfort and support as you drift off to dreamland. No matter what anyone says about how long pillows last, if your pillow’s not fulfilling the reason for its existence, it’s time to part ways.

How does the 100 night "Rest Easy" trial and money back guarantee work?+

We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference a Comfi bed can make. With our risk-free trial and return policy, you can try our Comfi beds in the comfort of your own home - risk free.

If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress. That’s why we ask for you to sleep on the mattress for a minimum of 30 nights up to 100 nights so you can take note of how your sleep improves along the way.

If for any reason you are not 100% happy and want to return a Comfi bed, we will happily provide an exchange or refund for purchases within 100 days. To begin the returns and refund process, please contact us at or 0508 GET COMFI (438 26634).

How do I return a COMFI bed within the 100 night "Rest Easy" trial period?+

Easy. Simply contact us at to begin the process. Once you lodge a return request, we will organise a pick-up.

Should you wish to swap your mattress, you will need to pay for the delivery of the swapped mattress. Collections can take up to 10 business days, and can only occur during business hours.

Please note, not all mattresses are eligible for return. For full details on our return and refund policy, please click here

Do I get a trial if I exchange a product?+

Each customer is entitled to one trial period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product. If your product is returned completely unopened, however, a trial will still be available on your next purchase of that same product. The return must be initiated no later than the 100th night following the delivery of your Comfi purchase. No exceptions will be made.

How long will it take to receive a refund?+

Once the mattress has been collected, and meets our returns criteria, we will refund you in the original payment form. Refunds typically process within 2-14 business days depending on your financial institution. 

For more information on our returns and refund policy, click here

What happens to my returned mattress?+

To remain true to our commitment of “you buy, we give”, a returned trial Comfi mattress will be donated to a local charity.

Can I cancel my order?+

For all standard Comfi mattress and base orders, should you wish to cancel the order, this request must be made within 24-48 hours of placement of this order by emailing No refunds will apply after this timeframe.

For any customised Comfi mattress and base orders, once the order has been confirmed, no changes will be accepted. 

Who does this mattress warranty extend to?+

Anyone who has purchased the mattress from Comfi. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

What does the warranty cover?+

We are responsible for manufacturing faults and ensuring that our products are of an acceptable quality

What does the warranty NOT cover?+

We do not cover; normal wear and tear (including normal body impressions and dipping of 3-5cm), accidents, abuse, misuse, and issues such as comfort choice (soft, medium, firm) and other personal preferences.

When does the warranty start?+

The manufacturer's warranty starts from the original purchase date stated on the proof of purchase receipt

What are my responsibilities?+

We recommend not to remove border labels or manufacturing tags on your bed. It contains important information to help identify your mattress should you have any future concerns about your bed.

How do I make a warranty claim?+

Please email us at or contact us on 0508 GET COMFI (438 26634) to start the process, we are happy to help.

Do you deliver to my area?+

We deliver nationwide.  Depending on where you live, will dictate shipping costs and the time it will take to deliver our Comfi products to you. Orders usually deliver within 3-15 business days, depending on location and stock availability.

Do I have to pay for shipping?+

There is a delivery fee at a competitive rate for all orders and this is determined by your post code which is calculated at checkout.

Do I need to be home to receive my order?+

For all bed orders, yes please. Due to the size of the order, we are unable to leave it outside your front door.

What is the delivery lead time for a bed order?+

Orders usually deliver within 3-15 business days, depending on location and stock availability. We do our best to deliver fast and efficiently at your convenience.

What is a White Glove Delivery service and what can I expect?+

By white glove, we mean the full monty of a delivery service from the actual delivery to the assembly of your new mattress and base, to the removal of the plastic wrapping and finally the niggly removal of your old mattress that we will take care of on your behalf. Please note, disposals are done in a responsible manner.

All you need to do is select the appropriate boxes at checkout. These include:

Old mattress removal and disposal $99 (available only with the purchase of a new Comfi)
Set up the new bed $50
Removal of plastic wrapping $20

What payment methods do you accept?+

Comfi accepts Visa, MasterCard, American Express, Poli Internet Banking, Laybuy and Gem Visa.

Do you offer a long term interest free payment option?+

Yes we do, Gem Visa.

Buy now and pay over 12 months interest free with any pre approved Gem Visa card. A minimum transaction of $250 applies.

How it works:

1. Choose your Comfi mattress.
2. At check out, select ‘GEM Interest Free’ as your payment option.
3. Complete your purchase with your pre-approved GEM credit.

How does Laybuy work?+

Laybuy allows you to make your purchase over 6 automatic weekly payments. Laybuy is interest free. Missed payment fees apply.

To get started, select Laybuy after you have checked out. You’ll know if you’ve been approved
within seconds and we’ll ship your best night’s sleep as quickly as we can.

Find out more here.

How does PoliPay Internet Banking work?+

You can pay Comfi directly and securely using your Internet Banking account. Find out more here

Can I make interest free payments with Gem Visa?+

Yes. Gem Visa customers can have 12 months interest free on any purchase $250 and over.
Payment is instant and we’ll ship your products straight away. Click here to learn more and see the terms and conditions.