How does the 100 night rest easy money back guarantee work?+

We want everyone to get the best sleep possible, and know it takes a few nights, and naps, to get a feel for the difference a Comfi bed can make. With our 100 night trial money back guarantee policy, you can try our Comfi beds in the comfort of your own home - and return or swap it if you don't become friends with your mattress.

If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress.

That’s why we ask for you to sleep on the mattress for a minimum of 30 nights up to 100 nights so you can take note of how your sleep improves along the way.

If for any reason you are not 100% happy and want to return or swap a Comfi mattress for a different feel, we will happily provide a refund or exchange of purchase within 100 days.

To begin the return or exchange process, please contact us at hello@comfi.co.nz or
0508 GET COMFI (438 26634).

How do I exchange a COMFI mattress within the 100 night "Rest Easy" trial period?+

Easy.

Within the 100 night rest easy trial, you are eligible for one (1) mattress exchange only. So, if you change your mind about the feel, you can swap your mattress at the same price point or you can upgrade and pay for the difference. 

We will cover the cost of the return of the original mattress back to Comfi. You will cover the cost of the delivery of the exchanged mattress.

For full details on our return and exchange policy, please click here

Do I get a trial if I exchange a product?+

No. You are eligible for one swap in a trial period per mattress purchase.

What is the timeframe for swapping my mattress?+

It can take up to 30 days for you and your mattress to get to know each other so we require you to sleep on it for a minimum of 30 days before you decide you may need to change. You will need to let us know before your 100 night rest easy trial ends. Any questions give us a call or email us as we are happy to help you along the way.

What happens to my returned mattress?+

To remain true to our commitment of “you buy, we give”, a returned trial Comfi mattress will be donated to a local charity.

Can I cancel my order?+

For all standard Comfi mattress and base orders, should you wish to cancel the order, this request must be made within 24-48 hours of placement of this order by emailing hello@comfi.co.nz. No refunds will apply after this timeframe.

For any customised Comfi mattress and base
orders, once the order has been confirmed, no changes will be accepted. 

100 night “Rest Easy” trial

100 Night “Rest Easy” Money Back Guarantee

At Comfi, we stand behind the quality of our products, that is why we give you the 100 night rest easy money back guarantee.  Like any new partnership, it takes a bit of time to get to know one another. We like to call it the “break in” phase. Here is what to expect as you get to know one another. 

What to Expect

Our 100 night rest easy money back guarantee trial comes along with your Comfi purchase. If, for any reason, you decide to break up with your mattress, we stand by the quality of our products and we make things right if you are not satisfied with your purchase. Within the 100 night rest easy trial, you are eligible to either return your mattress for a full refund or you are eligible for one (1) mattress swap only. So, if you change your mind about the feel, you can swap your mattress at the same price point or you can upgrade and pay for the difference.

However, having done our research, it takes a good 30 days for you and your mattress to get to know each other so we require you to sleep on it for a minimum of 30 days before you decide you may need to change.

NOTE: Bed bases, custom made mattresses and pillows are excluded from the 100 night trial.

Getting Settled - breaking in

Sleeping on a new mattress is like breaking in a new pair of running shoes, there is an adjustment period. We encourage you to trust the science and give your new Comfi bed a chance. That’s why we ask you to keep and sleep on your mattress for a minimum of 30 nights to adjust to this breaking in phase.


Pro Tip: Toss, turn and get comfortable. We say spread out and use the full surface of the mattress. Try reading your book lying diagonally. This is so the top layer stays even and none of those bed humps form as you and the foam become besties.


If for any reason you are not 100% happy and want to return or exchange a Comfi mattress for a different feel, please get in touch with us to begin the process. You can do so by contacting us at hello@comfi.co.nz or 0508 GET COMFI (438 26634). 

Pro Tip: Unfortunately, we can’t accept returns before 30 nights and past the 100 night trial. For more detail on our return mattress policy, read HERE.