All Comfi Mattresses come with a 10 year warranty.

  • The item must be delivered to a Comfi nominated transport depot.
  • This warranty does not extend to faults caused by wilful or accidental abuse, misuse, neglect, normal wear and tear, or damage caused by transportation.
  • Every effort will be made to service the product with identical materials to those originally used. However, if identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of equal quality.
  • Comfi reserves the right to refuse service when, upon inspection, the bed is found to be in an unsanitary condition, or when the product failure is caused by factors other than faulty workmanship or materials. Use of a mattress protector is advisable at all times.
  • An incorrect choice of mattress does not constitute a manufacturing fault. For example incorrect comfort choice, or incorrect mattress for body type etc.  Refer to the Comfi 100 day return promise. 
  • The use of a soft, sagging or non-supportive base or foundation with excessive gaps between slats or narrow tubing, is not supportive, will not constitute a manufacturing fault.
  • It is important that legs are secured tightly in place at all times.
  • It is not the responsibility of the manufacturer if loose legs cause damage to the leg and /or the base frame.
  • Comfi reserves the right to repair or replace either parts of the mattress or base or the entire mattress or base at its discretion.
  • Proof of purchase must be provided upon request to validate a warranty claim.
  • In some cases, an inspection by a company representative or its agent at the location of the item may be necessary.  For geographic reasons, this may take time.
  • Any item returned to the factory for service, deemed by Comfi to not have a manufacturing fault, will attract a service fee plus transport costs, regardless of the age of the item.