Privacy policy
Privacy
At Comfi we are committed to protecting your privacy. We use the information we collect on the site to enhance your overall Comfi experience. We will not sell, trade, or rent your personal information to others.
While using our website, you might give us information about yourself, such as when signing up for our newsletter or completing the checkout process. If you don't provide us with this information then we won't be able to complete your order.
We promise not to share your personal information with anyone else, except where we need to do this to provide you with goods and services. For example, we'll need to pass your payment information to our payment provider and/or bank so we can debit your card and we'll need to share your name and delivery address with the courier that we ship your goods with. We will never authorise these other people to use your information for any other purposes.
We will take all reasonable steps to protect any personal information you choose to share with us.
We may also use your personal information to enhance your tailored experience on our website such as managing your account, processing your order, internal training and planning, and improving the performance of our website. We might track where you go on our website, but we only do this so we can make improvements and provide you with the best shopping experience possible.
If you wish to know what, if any, personal information we hold you can ask us at any time. Please email hello@comfi.co.nz or call us on 0508 GETCOMFI (438 6634)and we'll happily provide you with a copy. You can also ask us to change any information that is incorrect.
Newsletter
If you have opted-in to receiving our newsletter, from time to time, we may email you information about products and services which may be of interest to you. If you no longer wish to receive marketing emails from us you may opt out at any time by clicking the unsubscribe link in the email sent.
Protection of Customer Information
Comfi does not sell, trade, swap or rent your personal information to others. We will not authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact us.
Linked Websites
Our Comfi website may contain links to other sites which are not administered or governed by Comfi. These are provided solely for the convenience of our visitors and we are not responsible for the content of these websites.
Your Consent
By using our Comfi website you are giving us your consent to the collection and use of this information by us. We may from time to time decide to update our privacy policy and will post the changes on the website. We recommend you review these regularly each time you visit www.comfi.co.nz
For further information on our Privacy Policy, click HERE
How does the 100 night rest easy trial swap guarantee work?+
We want everyone to get the best sleep possible, and know it takes a few nights, and naps, to get a feel for the difference a Comfi bed can make. With our trial and swap policy, you can try our Comfi beds in the comfort of your own home - and swap it if you don't become friends with your mattress.
If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress.
That’s why we ask for you to sleep on the mattress for a minimum of 30 nights up to 100 nights so you can take note of how your sleep improves along the way.
If for any reason you are not 100% happy and want to swap a Comfi mattress for a different feel, we will happily provide an exchange of purchase within 100 days.
To begin the swap process, please contact us at hello@comfi.co.nz or
0508 GET COMFI (438 26634).
How do I swap a COMFI bed within the 100 night "Rest Easy" trial period?+
Easy.
Within the 100 night rest easy trial, you are eligible for one (1) mattress swap only. So, if you change your mind about the feel, you can swap your mattress at the same price point or you can upgrade and pay for the difference.
We will cover the cost of the return of the original mattress back to Comfi. You will cover the cost of the delivery of the exchanged mattress.
For full details on our swap policy, please click here
Do I get a trial if I exchange a product?+
No. You are eligible for one swap in a trial period per mattress purchase.
What is the timeframe for swapping my mattress?+
It can take up to 30 days for you and your mattress to get to know each other so we require you to sleep on it for a minimum of 30 days before you decide you may need to change. You will need to let us know before your 100 night rest easy trial ends. Any questions give us a call or email us as we are happy to help
you along the way.
What happens to my returned mattress?+
To remain true to our commitment of “you buy, we give”, a returned trial Comfi mattress will be donated to a local charity.
Can I cancel my order?+
For all standard Comfi mattress and base orders, should you wish to cancel the order, this request must be made within 24-48 hours of placement of this order by emailing hello@comfi.co.nz. No
refunds will apply after this timeframe.
For any customised Comfi mattress and base
orders, once the order has been confirmed, no changes will be accepted.