Delivery Options & White Glove Service

We deliver mattresses, bases and bed frames throughout New Zealand, with a choice of standard delivery or additional White Glove services in selected regions.

Standard delivery

Standard delivery gets your new mattress, base and/or bed frame to your address.

For ground-floor and easy-access properties, your order can be delivered inside your home to a room of your choice. Standard delivery does not include unwrapping, assembly or removal of your existing mattress.

Delivery costs are calculated based on your location and confirmed at checkout.

Someone will need to be available to receive your order unless alternative arrangements have been confirmed.

White Glove Delivery Service

For customers who would like additional help on delivery day, our White Glove Delivery Service offers optional bed set-up, packaging removal and old mattress removal.

White Glove services are currently available in Auckland, Waikato, Bay of Plenty and Canterbury. If you're outside these regions, email us at hello@comfi.co.nz to discuss the options available in your area.

You can select one or more of the following services at checkout:

  • Old mattress removal ($175): We'll collect your old mattress when your new Comfi mattress is delivered and arrange for it to be processed through our mattress removal programme.
  • Bed set-up ($60): We'll assemble your new bed base and position your mattress so your new bed is ready to use.
  • Packaging removal ($20): We'll remove the protective plastic packaging from your new mattress and take it away with us.

Services and pricing are confirmed at checkout.

Old mattress removal

Old mattress removal is available as an optional White Glove Service when you purchase a new Comfi mattress. Your old mattress will be collected during the same visit as delivery of your new one.

Comfi partners with All Heart NZ for mattress recovery and resource redistribution, with materials reused or recycled where possible.

If you're outside our current White Glove service regions, email us at hello@comfi.co.nz and we can help you identify local donation or recycling options.

Packaging removal

Your mattress will arrive wrapped to protect it during transport.

If you select packaging removal as part of our White Glove Delivery Service, our delivery team will unwrap your new mattress and take away the protective plastic packaging.

If you're setting up your mattress yourself, remove the packaging once it's in position. Check with your local council for appropriate disposal or recycling options.

Bed assembly and set-up

Our optional set-up service includes assembling your new bed base and positioning your mattress so it's ready to use.

If you'd prefer to assemble your bed yourself, assembly instructions are included with your delivery.

Delivery timeframes

Orders typically arrive within 3–15 working days, depending on your location and stock availability. Your estimated delivery timeframe will be confirmed at checkout.

If your order is expected to take longer, we'll contact you directly.

Our delivery partner will contact you to arrange a delivery date.

Regional delivery

Standard delivery is available throughout New Zealand.

Our White Glove Delivery Service is currently available in Auckland, Waikato, Bay of Plenty and Canterbury.

If you're outside these regions, email us at hello@comfi.co.nz to discuss additional delivery options.

Preparing for delivery

Please let us know before delivery if there are any access considerations at your property, including stairs, apartments or multi-level buildings, narrow hallways or doorways, restricted vehicle access, gates or parking limitations.

For apartment deliveries, please also provide any relevant access codes, loading instructions or lift booking requirements.

Providing this information in advance helps our delivery team plan for your delivery and reduces the risk of delays.

If access to your property may be difficult, please contact us before placing your order so we can discuss the available delivery options.

What happens after you order

Once you've placed your order:

  1. Order confirmation: You'll receive an email confirming your purchase.

  2. Delivery scheduling: Once your order is ready for delivery, our delivery partner will contact you to arrange a suitable date.

  3. Prepare for delivery: Make sure someone is available to receive your order and that the delivery access route is clear.

  4. Delivery day: Your new mattress or bed will be delivered, along with any White Glove services you've selected.

If you need to change your scheduled delivery date, please contact us as soon as possible and we'll do our best to accommodate your request.

Need help with your delivery?

Our team can help you choose the appropriate delivery service or plan for difficult access. Get in touch at 0508 GET COMFI (0508 438 266) or send us an email to hello@comfi.co.nz.