Returns policy

We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference a Comfi bed can make. With our risk-free trial and return policy, you can try our Comfi beds in the comfort of your own home--pressure free.

If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress. We offer a 30 night minimum, 100 night maximum trial on mattresses so you can take note of how your sleep improves along the way.

If for any reason you are not 100% happy and want to return a Comfi bed, we will happily provide an exchange or refund for purchases within 100 days. To begin the returns and refund process, please contact us at hello@comfi.co.nz or 0508 GET COMFI (438 6634). 


Consumer Guarantees Act 1993

Comfi will meet all obligations required under the Consumer Guarantees Act to remedy any situation involving faulty or damaged items.


Faulty Items

Please see our Warranty Information HERE


Items damaged in transit

If your items arrived damaged, please contact us at hello@comfi.co.nz or 0508 SO COMFI (438 6634) and we will make it right as quickly as possible.


Returns and Refunds

We want to make sure you love your Comfi bed, so if you’re not 100% satisfied, you can return it for free and get a full refund during the trial period. As long as the items are in donatable condition, you can return it without the original packaging, even if it has been assembled.

Once you lodge a return request, we will organise a free pick-up and/or replacement of your mattress.  Collections can take up to 10 business days, and can only occur during business hours.

Our return policy is limited to one (1) mattress only per shipping address. All returns are only applicable to a customer’s first order. The return must be exercised no later than the 100th night following delivery of your purchase. No exceptions will be made.

Refunds are approved as soon as the returns process has been successfully completed. Please note it can take 12-14 business days for the bank to process your refund.

In the case of an exchange, you’ll be responsible only for any difference in pricing. We will cover any additional shipping expenses. 

For more information on our return policy, see our terms and conditions HERE 

Bed bases are excluded from the 100 day trial.