100 night 'rest easy' trial swap policy
100 night ‘rest easy’ trial swap policy - as at 8th November, 2024
(applicable to mattresses only)
We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference a Comfi bed can make. With our risk-free trial and swap policy, you can try our Comfi beds in the comfort of your own home-pressure free.
We recommend it can take approximately 2-4 weeks for your body to adjust to your new Comfi mattress. We offer a 30 night minimum, 100 night maximum trial on mattresses so you can take note of how your sleep improves along the way.
If for any reason you are not 100% happy and want to swap a Comfi bed for a different feel, we will happily provide an exchange of purchase within 100 days. To begin the swap process, please contact us at hello@comfi.co.nz or 0508 GET COMFI (438 26634).
NOTE: Bed bases, pillows and any custom made mattress orders are excluded from the 100 day trial swap period.
Swaps within the 100 night ‘rest easy” trial
Within the 100 night rest easy trial, you are eligible for one (1) mattress swap only. So, if you change your mind about the feel, you can swap your mattress at the same price point or you can upgrade and pay for the difference.
We will cover the cost of the return of the original mattress back to Comfi. You will cover the cost of the delivery of the exchanged mattress. The original mattress must be returned to us in excellent condition as we then donate these on to a well-deserving family. We will ask you to send photos of your mattress before the return has been arranged. If the mattress is returned in an unacceptable state, we will pass on any costs associated with the cleaning or refurbishing of the original mattress.
Cancellation of Orders
For all standard Comfi mattress and base orders, should you wish to cancel the order, this request must be made within 24-48 hours of placement of this order by emailing hello@comfi.co.nz. No refunds will apply after this timeframe.
For any customised Comfi mattress and base orders, once the order has been confirmed, no changes will be accepted.
Consumer Guarantees Act 1993
Comfi will meet all obligations required under the Consumer Guarantees Act to remedy any situation involving faulty or damaged items.
Faulty Items
Please see our Warranty Information HERE
Items damaged in transit
If your items arrived damaged, please contact us at hello@comfi.co.nz or 0508 GET COMFI (438 26634) and we will make it right as quickly as possible.
How does the 100 night rest easy trial swap guarantee work?+
We want everyone to get the best sleep possible, and know it takes a few nights, and naps, to get a feel for the difference a Comfi bed can make. With our trial and swap policy, you can try our Comfi beds in the comfort of your own home - and swap it if you don't become friends with your mattress.
If you’ve been sleeping on another bed every night for the past few years, your body will need approximately 2-4 weeks to adjust to your new Comfi mattress.
That’s why we ask for you to sleep on the mattress for a minimum of 30 nights up to 100 nights so you can take note of how your sleep improves along the way.
If for any reason you are not 100% happy and want to swap a Comfi mattress for a different feel, we will happily provide an exchange of purchase within 100 days.
To begin the swap process, please contact us at hello@comfi.co.nz or
0508 GET COMFI (438 26634).
How do I swap a COMFI bed within the 100 night "Rest Easy" trial period?+
Easy.
Within the 100 night rest easy trial, you are eligible for one (1) mattress swap only. So, if you change your mind about the feel, you can swap your mattress at the same price point or you can upgrade and pay for the difference.
We will cover the cost of the return of the original mattress back to Comfi. You will cover the cost of the delivery of the exchanged mattress.
For full details on our swap policy, please click here
Do I get a trial if I exchange a product?+
No. You are eligible for one swap in a trial period per mattress purchase.
What is the timeframe for swapping my mattress?+
It can take up to 30 days for you and your mattress to get to know each other so we require you to sleep on it for a minimum of 30 days before you decide you may need to change. You will need to let us know before your 100 night rest easy trial ends. Any questions give us a call or email us as we are happy to help
you along the way.
What happens to my returned mattress?+
To remain true to our commitment of “you buy, we give”, a returned trial Comfi mattress will be donated to a local charity.
Can I cancel my order?+
For all standard Comfi mattress and base orders, should you wish to cancel the order, this request must be made within 24-48 hours of placement of this order by emailing hello@comfi.co.nz. No
refunds will apply after this timeframe.
For any customised Comfi mattress and base
orders, once the order has been confirmed, no changes will be accepted.