100 night 'rest easy' money back guarantee policy

We want everyone to get the best sleep possible, and know it takes a few nights, and naps to get a feel for the difference a Comfi bed can make. With our risk-free trial money back guarantee policy, you can try our Comfi beds in the comfort of your own home-pressure free.

We recommend it can take  approximately 2-4 weeks for your body to adjust to your new Comfi mattress. We offer a 30 night minimum, 100 night maximum trial on mattresses so you can take note of how your sleep improves along the way.

If for any reason you are not 100% happy and want to return or exchange a Comfi mattress for a different feel within the trial period, please contact us at hello@comfi.co.nz or 0508 GET COMFI (438 26634). 

NOTE: Bed bases, pillows and any custom made mattress orders are excluded from the 100 day trial period.

Returns or exchanges within the 100 night ‘rest easy” trial

Within the 100 night rest easy trial, you are eligible to either return your mattress for a full refund or you are eligible for one (1) mattress swap only. So, if you change your mind about the feel, you can swap your mattress at the same price point or you can upgrade and pay for the difference.

We will cover the cost of the return of the original mattress back to Comfi. You will cover the cost of the delivery of the exchanged mattress. The original mattress must be returned to us in excellent condition as we then donate these on to a well-deserving family.  We will ask you to send photos of your mattress before the return has been arranged. If the mattress is returned in an unacceptable state, we will pass on any costs associated with the cleaning or refurbishing of the original mattress.

Cancellation of Orders

For all standard Comfi mattress and base orders, should you wish to cancel the order, this request must be made within 24-48 hours of placement of this order by emailing hello@comfi.co.nz. No refunds will apply after this timeframe.

For any customised Comfi mattress and base orders, once the order has been confirmed, no changes will be accepted. 

Consumer Guarantees Act 1993

Comfi will meet all obligations required under the Consumer Guarantees Act to remedy any situation involving faulty or damaged items.

Faulty Items

Please see our Warranty Information HERE

Items damaged in transit

If your items arrived damaged, please contact us at hello@comfi.co.nz or 0508 GET COMFI (438 26634) and we will make it right as quickly as possible.