If you’re not completely satisfied within 100 nights of sleeping on your new Comfi mattress, you’re entitled to a refund.
To be eligible for a return, you must have been sleeping on your Comfi mattress for a minimum of 14 nights. It can take between 2-4 weeks for your body to adjust to any mattress. If you are not completely satisfied after this trial period, contact us within 100 nights of purchase to initiate a return.
Once you lodge a return request, we will organise a pick-up and/or replacement of your mattress. Collections can take up to 10 business days, and can only occur during business hours.
For all returns, your original purchase receipt is required in order to process your refund.
Any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return nor replacement.
Our return policy is limited to one (1) return of maximum two (2) mattresses to be returned or exchanged per household. All returns are only applicable to a customer’s first order. Please contact us directly within the first 100 nights of owning your mattress to lodge a return request.
In the case of an exchange, you’ll be responsible only for any difference in pricing. We will cover any additional shipping expenses.
Bed bases are excluded from the 100 day trial.